Hiranandani Financial Services - Senior Relationship Manager

Company Description:

Hiranandani Financial Services (HFS) is a new age NBFC focused on supporting the growth of micro and small enterprises in India. HFS aims to be a partner in their progress by providing customized financial solutions to this under-served segment in a transparent and seamless manner. HFS is backed by House of Hiranandani, a leading conglomerate known for revolutionizing the real estate industry in India.

Role Description:

- This is a full-time on-site role for a Relationship Manager at Hiranandani Financial Services located in Bengaluru.

- The Relationship Manager will be responsible for building and maintaining relationships with clients, understanding their financial needs, and providing them with tailored financial solutions.

- The Relationship Manager will also be responsible for cross-selling financial products and services, conducting market research, and supporting business development initiatives.

Responsibilities:

- Understand customer needs and develop plans to address them

- Identify key staff in client companies to cultivate profitable relationships

- Resolve customer complaints quickly and effectively

- Forward upselling and cross-selling opportunities to the sales team

- Promote high-quality sales, supply and customer service processes

- Aim to preserve customers and renew contracts

- Approach potential customers to establish relationships

- Gain solid knowledge of competitors

Requirements and skills:

- Proven experience as a Client Relationship Manager

- Knowledge of customer relationship management (CRM) practices

- Experience in sales or customer service is preferred

- Problem-solving attitude

- Excellent communication skills

- Aptitude for fostering positive relationships

- Teamwork and leadership skills

- Customer-oriented mindset

- Bachelor's/Master's in Business Administration in Finance, or related field