Hiranandani Financial Services - Senior Collections Manager - Secured Business Loans

About the job:

As the Senior Collections Manager for Recovery in the given region, you will be responsible for overseeing and managing the recovery process for LAP (Loan Against Property) and BL (Business Loans) products.

Your primary duties will include:

- Conduct timely collections, including overdue charges, from delinquent customers.

- Scientifically allocate contracts to agencies based on experience and performance.

- Organize tele-calling on pre-due contracts to facilitate timely payments.

- Provide necessary support for seamless transition of contracts from Sales Relationship Manager to Collector.

- Conduct field visits for chronic and PTP break cases to ensure timely collections.

- Maintain updated customer demographics and addresses in systems and MIS.

- Analyze undelivered communications as early warning signs and take timely actions.

- Ensure all payments collected are accurately updated in the system and e-receipts are issued to customers.

- Appropriately reconcile payments and ensure bank entries are applied within three days.

- Adhere to audit processes related to collections for the branch.

- Manage cash register, receipt book, and payment control register for the branch.

- Appoint and recommend collection/recovery agencies, closely monitoring their performance to achieve targets.

- Ensure compliance and adherence to audit-related processes by agencies.

- Capture account-wise feedback and trail in the system, providing necessary inputs for legal proceedings.

- Conduct requisite visits to police stations/courts/registrars for collection-related complaints.

- Monitor PTP tracker data to ensure actual collections are in line with the PTP date.

- Publish daily trackers on collection efficiency for assigned branches.

- Prepare and publish collection intensity reports, updating the collection system accordingly.

- Maintain, prepare, monitor, and conduct personal visits for all high POS accounts.

- Collate payment files on a daily basis from branches/agencies, providing updates to Ops for processing.

- Oversee vendor management activities, from empanelment to billing to agency audits, ensuring smooth operations.

Qualifications:

- Bachelor's/Master's degree in Business Administration, Finance, or a related field.

- Proven experience in recovery management, preferably in the financial services sector.

- Strong leadership and team management skills, with the ability to motivate and inspire team members.