Hiranandani Financial Services - Lead - Business Process Reengineering

Job Responsibilities:

- Lead, manage and contribute to the business process re-engineering projects for Hiranandani Financial Services

- Identify and successful implementation of business process improvement to contribute to cost savings and enhance the customer experience.

- Engage with key stakeholders in measurement and reporting of business services metrics (costs, turnaround time and quality) on our most important processes or products.

- Manage the reporting of project progress to steering committee along with IT Team.

- Collaborate and co-ordinate with, Central & regional teams across functional boundaries, ensuring all keys areas of risk, efficiency and effectiveness are covered and deliver successful end-to-end reengineering projects and to ensure successful implementation of the end-to-end projects and all key areas.

- Responsible for reviewing and defining business services metrics (Turnaround time, quality) on key processes.

- Manage the implementation of related Business Services Functional Instruction Manual (User Manuals) & Training the Teams.

- To drive all the best practices by sharing and implementation the best of the Industry practice followed in BFS Vertical.

- The role will report to COO

Mumbai