Hiranandani Financial Services - Branch Operations Manager

Responsibilities

- Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

- Assess local market conditions and identify current and prospective sales opportunities

- Develop forecasts, financial objectives and business plans

- Meet goals and metrics

- Manage budget and allocate funds appropriately

- Bring out the best of branch's personnel by providing training, coaching, development and motivation

- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

- Address customer and employee satisfaction issues promptly

- Adhere to high ethical standards, and comply with all regulations/applicable laws

- Network to improve the presence and reputation of the branch and company

- Stay abreast of competing markets and provide reports on market movement and penetration

- Requirements and skills

- Proven branch management experience,

- Experience in Homeloan/LAP operations

- Sufficient knowledge of modern management techniques and best practises

- Ability to meet sales targets and production goals

- Familiarity with industry's rules and regulations

- Excellent organizational skills

- Results driven and customer focused

- Leadership and human resources management skills