Hinduja Global Solutions - Senior Manager/AGM - Process Excellence

Senior Manager/ AGM - Process Excellence

Key areas of responsibilities (KRAs)

- Client / Strategic Quality & related duties

- Continuous Improvement, Business Excellence & connected activities

- Support the Automation initiatives from a co-ordination & post implementation standpoint; interface between Technical design team & Operations

- Manage portfolio of improvement / reengineering projects for the vertical

- Lead improvement/reengineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, etc

- Lead Capability building of the operations/support function teams in improvement methodologies

- Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology

- Mentor and lead improvement projects

- Generate business impact through Improvement initiatives.

Desired skill sets

- Strong analytical skills

- Strong facilitation skills

- Customer facing and interaction abilities.

- Excellent interpersonal and communication skills

- Ability to conduct end to end process mapping and managing process improvement/process re-engineering

- Ability to manage portfolio of improvement/reengineering projects

- Ability to develop process frameworks

- Sound knowledge of tools/technologies in ITES and support functions

- Work experience as Quality consultants will be an added advantage.

- Ability to train and conduct workshops

- Willingness to work in shifts even such as 5.30PM to 2.30AM IST with negligible work from home opportunity (based on dynamic business needs)

Desired qualifications (including certifications)

- Graduate

- Masters in Business Administration or any Post-graduation will be an advantage.

- Certified Six Sigma Black Belt from reputed institutes/companies like ASQ, ISI, GE, Genpact or similar; with minimum 6 years of experience in the role of Quality at various levels. MBB training or certification would be an added advantage

- PMP or Prince2 or similar Project Management certification

- ISO 9001, COPC certifications / experience would be desirable

Desired years of experience

- Around 8-15 years, with approx 3-6 years of BPO experience

- Candidates with stability preferred in terms of previous job changes

- Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations/Automation

- Work experience in MNCs or reputed organizations will be an added advantage.