Hinduja Global Solutions - Head - Telesales - Fresh/Renewal

The State Head Fresh/Renewal is responsible for monitoring and managing team of Telesales executives through Team Leaders for BM Fresh/Renewal portal, ensuring lead generation and conversion into sales leading to revenue generation.

Key Responsibilities :

- Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders

- Segregating and assigning leads across the executives

- Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved

- Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team

- Constantly motivating executives driving them towards incentives and controlling attrition

- Identifying training needs and highlighting the same

Skills and Competencies :

- Strong Analytical skills

- Strong leadership and team handling skills

- High passion, service orientation and attention to detail

- High Emotional quotient, Persuasion Skills and Presentation skills

Education and Experience :

- Graduate in any specialization with MBA and a minimum 10-12 years experience in client / customer servicing (out of which a minimum experience of 6-8 years in Team Handling is required).

- Candidates with exposure in various sectors like banking, retail and telecom preferred.