HighRadius - Associate Functional Consultant

Job Summary :

The functional Support Consultant will be responsible for providing support to our high-end, robust, and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity, and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian!

Responsibilities :

- Responsible for providing product support to users of the Highradius applications

- Own customer-reported issues and drive them to resolution meeting the SLAs

- Provide a delightful customer experience by partnering with internal and external stake holders

- Supports and contributes to the growth of best practices for delivery of HighRadius Support services

- Understand HighRadius application troubleshooting practices to ensure successful resolution of the issue

- Have the will to learn and understand our products and their features to support and educate clients

- Follow the Quality and Process compliance to do the right thing for customers and the organization

- Dynamically prioritize tickets and multi-task when needed

- To be a team player who can work in rotational shifts.

- To empathize with client situations and provide quick resolutions or workarounds.

- Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.

Requirements :

- 3 to 6 years of experience in Application Support preferably a SaaS application

- Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.

- A technology-centric background

- Strong logical, analytical and problem solving skills

- Excellent communication skills

- Can work in a fast paced, ever changing, start-up environment

- Proficiency in running SQL queries is a plus

- Scripting knowledge is a plus.