HighLevel - Program Manager - Real Estate & Home Services

About the Role:

HighLevel Inc. is seeking a Program Manager for our Real Estate & Home Services sectors. This role will focus on analyzing client requirements, leading programs across product areas, and collaborating with various product teams to ensure alignment and progress. The Program Manager will report progress to senior leadership, measure program efficacy, plan and execute user education and acquisition initiatives, and support various internal teams to increase market share in the Real Estate & Home Services niches.

- Type- : Full Time (Remote in India)

Responsibilities:

- Analyze requirements from clients operating in Real Estate & Home Services niches.

- Consolidate these requirements and lead programs across product areas in collaboration with various product teams.

- Report progress to senior leadership and other departmental leaders.

- Measure the efficacy of the programs, growth in said niches, NPS & C-SAT for these segments.

- Plan and execute user education initiatives for clients in said niches to boost user engagement.

- Plan and execute user acquisition initiatives in said niches to grow adoption.

- Support affiliates, trial engagement, customer success, account management, marketing, and product marketing/education teams in increasing our market share in said niches.

- Conduct daily user interviews with customers in said niches and provide structured, concise product feedback to product managers and dev leads.

- Work across the organization to improve our platform for the real estate & home services industry.

Requirement:

- Strong analytical skills to understand and consolidate client requirements.

- Excellent program management skills, with a proven track record of leading programs across multiple product areas.

- Effective communication skills to report progress and collaborate with various teams and senior leadership.

- Ability to measure program efficacy using key metrics such as NPS & C-SAT.

- Experience in planning and executing user education and acquisition initiatives.

- Strong interpersonal skills to conduct user interviews and gather product feedback.

- Ability to work across the organization and align teams to improve the platform for specific niches.

- Understanding of the workings of a B2B SaaS business.

- Deep understanding of data & analytics.

- Demonstrable experience in running experiments and proving/disproving hypotheses.

Additional Skills:

- Experience in the Real Estate & Home Services industries.

- Familiarity with SaaS platforms and tools relevant to these niches.

- Proficiency in using analytics tools to measure program success and user engagement.

- Experience working with marketing, customer success, and product teams to drive user adoption and satisfaction.

- Ability to lead without formal authority and guide teams to achieve program goals.

Understanding of user behavior and engagement strategies.