- 15+ yrs of experience in Travel and Transportation industry (preferably Airline industry)
- Improve project profitability by reducing buffers, planning rotation, grade mix, improving utilization and project location
- Monitor progress of projects and update the Account manager / DH
- Risk & Opportunity identification, mitigation planning and monitoring Walkthrough of Account Plan with Project Managers
- Prepare consultant plan and plan for right consultant mix
- Ensure quality of product delivered
- Review Project Metrics/ SLAs and their achievement and take corrective action
- Review Project risk & opportunities and initiate appropriate action
- Timely billing in line with payment milestones
- Track customer complaints and escalations to closure
- Improve productivity of the team by initiating and tracking CVAs and improvement actions
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