Job Description :
- Drive the Process Excellence culture using Lean Six Sigma methodology across the organization with commitment, passion and persistence
- Lead Transformational initiatives within Business Units to meet the BU goals and objectives
- Lead/ participate in Six Sigma and Lean projects
- Identify and Mentor Six Sigma and Lean projects
- Mentor Green/ Black Belt Trainees
- Participate in consulting assignments Internally and at Client site
- Support/ Enable change management ensuing from the projects
- Value stream Mapping/ Process mapping
- Follow up on action items
- Recommend new/ improvements to delivery models
- Previous experience in transactional quality
- Should be aware of quality parameters, setting up quality framework for operations
- Identify and ensure implementation automation projects, process improvements and cost optimization opportunities
- Support maintenance of World Class Delivery standards
- Support Initiatives from CEOs office through CEO PMO
- Create reports for COO, Functional heads\Operational Heads and QPE
- Monitor dashboards and issues for early warning signals and trends
- Support for RFP, RFI, Sales Collaterals
Mandate Requirement :
- Must be a black belt certified
- Should have process excellence experience in Banking & financial service domain with a BPO
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