Hexaware - Manager/Senior Manager - Presales & Solutions - Customer Service

Job Responsibilities:

- Define and implement a structured way of handling opportunities in Customer Service - first client meeting/ Solution pitch/ RFP response/ RFI response/ presentation etc.

- Work with sales team to identify pipeline and plan activities on a weekly basis.

- Take lead/participate in opportunity assessment, qualification, developing response strategy.

- Proposal development, review and feedback process, competitive positioning, pricing/ commercial decisions.

- Work closely with the delivery heads in identifying the right team, getting the pre-sales and delivery teams to develop the solution, estimates, schedules, technical responses etc. to complete the proposal.

- Work closely with support functions (like IT/ Quality/ Marketing etc.) for creating a compelling solution/ proposal.

- Assist sales team in prospecting with relevant pitch and market/company specific data.

- Generate Collaterals, Case Studies, White Papers, etc and assist Sales in pitch evangelism.

- Establish ways of working and provide direction to the Micro vertical leads.

- Managing BPO Presentations to prospective clients during client visits.

- Customer Service Capability assessment & Due Diligence.

- Act as Customer Service solution architect & design solutions for proposals in scope.

Candidate Requirement :

- Proven track record of managing and supporting large bids from Solution & pre-sales perspective in Customer Service.

- Demonstrated performance in Complex Solutioning and innovative deal construct.

- Consultative, Value-proposition/Business case driven pre-sales methodology experience is highly desirable.

- Strong Techno-Commercial/Business Orientation and Cost Sensitive.

- Good understanding of Global Delivery around Custom Apps, Oracle, SAP, and other Enterprise Packages.

- Solutioning expertise desirable.

- Excellent presentation and proposal/RFP skills.

- Ability to travel internationally as required.