Job Description:
- Respond to RFPs and RFIs pursued across multiple non IT domains - voice / non voice processes focusing on Customer Experience
- Analyze client landscape presented in RFI / RFP and through onsite studies and suggest solutions leveraging best practices, Automation / RPA and analytics interventions
- Anchor transformation solution for voice / non voice / chat outsourcing pursuits of Hexaware
- Analyze client situation presented in RFI / RFP documents and suggest specific / SSC solution to client leveraging all optimization interventions
- Coordinate with all stakeholders / seek sign-offs and close solutions
- Articulate solution through depictions in solution presentations / RFP / RFI response /proposal documents
- Work out project costing / pricing and get necessary approvals
- Finalize solutions and take deals to closure
- Make solution presentation to clients / anchor client visits
- Frequent international and domestic travel
Required Candidate Profile:
- Experience in to Presales and Solutions across BPO / contact centers
- Graduate, MBA preferred
- Around 7 - 12 years of total experience with at least 3+ years of experience in to presales and Solution
- Willing to travel internationally (when travel opens up)
- Ability to undertake assessment at client site and make client presentations
- Knowledge of leading ERPs viz. SAP, Oracle EBS, Peoplesoft, MS Dynamics, JD Edwards etc.
- Knowledge of cutting-edge technologies viz. RPA
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