Hexaware - General Manager - Global Reconciliation/Cash & Stock Reconciliation

Company - Hexaware BPS

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 3500+ people across Navi Mumbai (Mahape) Chennai, Nagpur, Coimbatore, Mexico, Russia and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC for four years in a row.

Requirement:

Project description - Lead the operations teams for a leading Asset Management Company based out of USA with a global footprint.

Primary Role :

- The Candidate is expected to manage end-to-end operations for an Asset Management Company based out of US. The AMC has operations across multiple geographies and plans to set-up an Operation Hub for some of its business lines in collaboration with Hexaware.

Responsibilities:

- Lead the day to day deliverables on Operations including meeting timelines, thresholds, SLAs, governance requirements etc.

- Liaise with Operations Leads and Stakeholders across different geographies on regular basis and meet structured deliverables deadlines.

- Mentor Change Management including automation initiatives including transformation and robotics, and drive productivity milestones

- Monitor operations health in terms of SLAs, KPI, Risk Indicators and Process Metrics

- Manage large teams based across different locations in India and ensure smooth delivery

- Manage critical client stakeholders and ensure customer satisfaction

- Manage client escalations ensuring a smooth resolution to concerns / issues.

The candidate is expected to be an expert in Reconciliation across various products and asset classes. Experience in other Capital Markets Operations apart from Reconciliation will be an added advantage.

This role would require the candidate to work in Client time zone and the candidate should be willing to work in EST time zone (typically from 3pm to 12midnight)