Hexaware BPS - Senior General Manager - Banking Operations

Company : Hexaware BPS

Work Location : Chennai

Responsibilities :

- Liaise with Operations Leads and Stakeholders across different geographies on day-to-day delivery and meet structured deliverables deadlines.

- Mentor Change Management including automation initiatives including transformation and robotics, and drive productivity milestones

- Manage client expectations

- Handle all SOW and contract related discussions

- Drive Gross Margins as per company objective

- Derive valuable insights for improvement through innovation

- Service delivery of the processes in the specific timelines.

- Monitor operations health in terms of SLAs, KPI, Risk Indicators and Process Metrics

- Manage large teams based across different locations in India and ensure smooth delivery

- Manage critical client stakeholders and ensure customer satisfaction

- Manage client escalations ensuring a smooth resolution to concerns / issues.

Client relationship :

- Ensure that a smooth relationship is maintained between the company and the client.

- Appraise the client on the happenings at Hexaware BPS whenever necessary.

- Deliver the data requested by the client in appropriate timings.

The candidate is expected to be an expert in Banking space with experience in managing large operations for a global bank.