HealthifyMe - Manager/Team Lead - Inside Sales - B2C

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.Ultimately, you should lead by setting a good example and engage the team to achieve goals.

Job Title: Manager/Team Lead - Inside Sales

Location: Bangalore

Responsibilities:

- Driving sales and achieving sales targets

- Ensuring operational efficiency of the inside sales team

- Conducting periodic Performance Reviews, and

- Developing & retain high performing associates.

- Lead a team of inside sales associates in attaining revenue goals

- Roll out new sales initiatives, targeted pitches and modified sales approach depending on the campaigns you will be driving

- Manage operational requirements and monitoring of metrics like conversion, average conversion value, talk time, NPS etc.

- Report weekly & monthly metrics

- Enable, participate and drive sales training

- Prepare sales pitches and provide inputs to upgrade the existing sales collateral

- Strategize the complete sales process from opportunity creation to closure

- Plan & drive campaigns alongside brand marketing

- Track and report Key Performance Indicator data for your team

- Coordinate with Quality & Customer Delight teams to analyze Areas Of Improvements and development plans

Daily briefings to:

- Review team performance

- Discuss unique experiences on calls/chats with resolution

- Share updates on Promos & Campaigns

- Discuss strategy and motivate associates to achieve set targets

- Address prospective/existing customers concerns (handling escalations)

- Conduct Monthly Performance Reviews:

- Present performance trends for individual's stats

- Guide the associate to set objectives and plans to achieve them

- Ensure adequate support provided to better performance

- Review and assess impact of changes within the Sales team and other related functions/departments and provide necessary feedback to relevant stakeholders

- Monthly performance review with Senior Management showcasing Highs & Lows of the team

Requirements:

- Immaculate selling skills

- 3+ years of experience in inside sales

- You should be able to design & deliver sales campaigns, create sales pitches, training & mentor your team to deliver

- Excellent communication skills and analytical capabilities

- Hands on, driven, aggressive and target oriented

- Having people management experience is a plus

Look forward to:

- Working with a world-classteam

- Fun & work at the same place with an amazing workculture

- Get ready to transform yourself into a health junkie Join HealthifyMe and make history!