HealthAsyst - Implementation Project Manager

About HealthAsyst

HealthAsyst is a leading technology company based out of Bangalore India focusing on the US healthcare market with a product and services portfolio.

HealthAsyst IT services division offers a whole gamut of software services, helping clients effectively address their operational challenges. The services include product engineering, maintenance, quality assurance, custom development, implementation & healthcare integration. The product division of HealthAsyst partners with leading EHR, PMS, and RIS vendors to provide cutting-edge patient engagement solutions to small and large provider group in the US market.

url: http://www.healthasyst.com/

Position :- Implementation Project Manager

Department Professional Services - Product Division

Location - Bangalore

Reports to Head, Professional services /VP Delivery

Job Objective

The implementation project manager is responsible for project management of the implementation of HealthAsyst products with a strong focus on customer satisfaction.

Responsibilities

Project Management :

- Prepare and manage project plans, identify risks and dependencies for implementation. Lead the implementation effort for assigned customers.

- Ensure the project is implemented on time within contractual obligations and regulatory requirements.

- Responsible for scope management and change management.

- Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks in implementation.

- Be an escalation point for the implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks.

- Communicate status to senior management and customers regularly.

- Should have the ability to manage multiple implementations in parallel for various customers.

Offshore coordination :

- Work closely with offshore based development and implementation teams to ensure project is going on track and any risks are mitigated well.

- Customizing/configuring product workflows - most part of it will be done by the offshore implementation team but must have a good knowledge of it himself/herself as well.

Training :

- Provide onsite or remote training to end users during UAT or during/after implementation (end to end training). Also organise training for customers leveraging offshore training resources as required.

Domain expertise :

- A very good understanding of US healthcare industry, specifically ambulatory practices: Should be able to discuss /understand the customer-specific workflows different specialties and provide inputs to the offshore implementation team.

Process orientation :

- Understand the product implementation cycle thoroughly and provide ideas for optimising the processes on an ongoing basis to ensure it is streamlined and most efficient.

Customer relationship :

- Monitor health indicators report for various customers and identify if there are any challenges in usage of the product.

- Understand the support tickets of the customer and make sure the right priority is given after discussion with the customer.

- Ensure customer satisfaction is high in terms of implementation and support.

- Work closely with the sales team to understand and update on customer satisfaction.

- Help the customer get an assessment on the Return on Investment from the product implemented.

- Work location & Travel involved.

Bangalore- there will be a lot of travel (up to 50%) to customer locations for workshops, meetings, hand holding or training.

Key success factors :

- Deep understanding of US Healthcare domain (EHRs/PMSs, EDI transactions, payments, etc) knowledge of processes followed in practices/hospitals)

- Good knowledge of healthcare interfaces

- Good understanding of HIPPA and other healthcare security standards

- Excellent communications and interpersonal skills.

- Experience to manage multiple clients and projects simultaneously.

- Excellent presentation skills

- Ability to understand the product very well and end to end workflows that are supported by HealthAsyst products.

- Ability to work with a globally distributed team

- Ability to work with people at all levels of a customer's organization

- Ability to manage customer expectations, organize and manage workshops for implementation, and ability to guide/handle end users

- Troubleshooting customer issues is desirable

- Ability to train users

Education / Experience/ Knowledge and Skill requirements

- Master of Health Administration (MHA) or a Degree in Nursing, or any other relevant equivalent in healthcare from a reputed institution

- 12+ years of experience with at least 5 years managing multiple project teams.

Desirable Managerial Skills and Competencies

- Collaboration Skills

- Business perspective

- Flexibility

- Adaptability

- Relationship management and networking

- Cultural alignment