Headout - Manager - Community Operations

At Headout, we are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: what do we do now

At Headout, our community is our raison d'- tre. A tenacity towards surprising our users with an awesome experience is critical to our success. We're looking for a Community Manager all-star to take charge of our community experience and help shape Headout into a globally ubiquitous and loved brand synonymous with joy & spontaneity. You will be tasked with setting up internal systems to ensure that we- re able to consistently deliver the awesome Headout experience, build and manage a growing team of community managers and constantly find creative, innovative solutions to improve upon our community experience.

This will be a managerial role with a heavy focus on people management, data analytics, and continuous process improvement, so those interested should be excited to demonstrate those skills and be eager to lead. She/he will be directly reporting to the CEO & COO. The successful candidate is someone who thrives in a hyper-growth fast paced environment and has a passion for Headout and our community.

You have :

- Experience in community development or operations

- Consulting background preferred, but not required

- People management experience with proven ability to effectively manage, set team goals, develop people to their highest levels of performance, and manage through challenging managerial situations

- Inspiring Teams: Champion Headout's Mission to help teams understand how their work contributes to end goals. Work with direct reports to create team cohesion and fulfillment.

- Strong analytical and creative problem-solving skills

- Proven ability to set up efficient organisational systems and processes

- Experience in hiring & building high-performance teams from the ground up

- Excellent written and verbal communication skills

- Start-up experience & entrepreneurial spirit

- Master's degree in Business, Economics, Finance or Marketing preferred, but not required

What you'll do :

- Help recruit great talent for the Community Experience team

- Train and mentor your team for individual and collective growth

- Set-up internal processes and systems to ensure efficient service delivery

- Track key metrics around community experience (satisfaction, engagement, efficiency)

- Assist community managers in handling escalated issues

- Identify opportunities for efficiency and ways to improve our brand and community experience