Headout - Lead - Media Operations

Lead - Media Ops

Why Headout?

What we do is important :

In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to head out to our next real-life experience. We do this by running a managed marketplace to the world's most exceptional real-life experiences - from immersive tours to museums to live events and everything in between.

We've got scale, fast growth, and solid fundamentals :

Headout has served tens of millions of guests from 196 countries on one of our experiences across 70+ cities in 9 languages. Today, we've sales in 100s of millions of $s a year and have grown 4x+ in '22. Contrary to the norm, we deliver this scale and growth while being profitable. We raised $42M in '22 and have a decade+ runway enabling us to think truly long term.

Now is the right time :

While we have a fast-growing business, we are still very early in our journey with a large upside to capture and have a team that is small enough for you to have an indelible outsized impact on our journey. We are not too early, we are not too late.

Our culture :

Every place has its own beat and we are no different. We are not the right place for everybody but we are the right place for a certain group of people. Read more about it here: https://bit.ly/HeadoutPlaybook

The role :

Media Ops

- Design is a fast-growing team at Headout of creative, collaborative, strategic people who care deeply about defining new paradigms for the brand.

- You'll get to work with a cross-functional team {ex: designer, researcher, and writers} working together to build a global travel platform for the users to rely on Headout to create their memorable moments via experiences.

What makes this role special?

People :

- You get to communicate org wide and enable others in your team to communicate with clarity and effectiveness.

- You refuse to believe that anything is unachievable.

- You'll take problems outside your skillset and quickly adapt to solve them.

- You'll also find solution to optimise tasks for the team by breaking it down to smaller tasks.

- You will be responsible for the teams growth and constantly providing them with directions where ever it's required.

Craft :

- A talented systems thinker and problem solver who can connect the dots between various user groups and industry workflows and turn them into simple and intuitive design solutions.

- You will actively organize for teams around you to participate in effective brainstorming, partnering with cross functional teams like marketing, research product and engineering.

- You will define and improve the styling and experience of the brand, by leading and guiding others work, with effective critique.

- You believe, things will never get done but, you will always in the process of making something better.

Lead :

- Based on the responsibilities and the focus area you would be able to build a team and manage them to achieve the task.

- You also would be the owner of the initiatives that you are picking up to establish Headout as a memorable brand.

- As you have seen multiple problem statements in your career you will be able to navigate through ambitious situations and still be able to come up with solution or clarity to the problem.

- You will be owning specific initiatives which would have direct impact to the design OKR.

Roles and Responsibilities :

- Provide creative leadership and strategic direction for the development and execution of high-quality design to meet global brand objectives and visually communicate products or services to the target audience.

- Collaborate closely with Marketing, Product Design, Content and Product Management to execute and deliver requirements.

- Contribute to the larger team initiatives and exhibit the quality of a team player by improving overall design outcome.

- Strive to improve the fidelity of visual aesthetics, add design-driven delight to the brand and communication.

- Participate in concept design, prototyping, early-stage design reviews and influencing the stakeholders lead towards design oriented approach to problem solving.

- Design and improve our brand components with by establishing a standard approach and process to build and maintain consistency through end to end user experience

- You will be responsible to lead group of people, plan work, keep them motivated, and own delivery outcomes.

- Lead creative strategy brainstorming sessions and research professional development opportunities for team.

- Efficiently manage creative design team, schedules, workload capacity, team analytics and assist with budgetary management.

- Maintain/develop external professional relationships to assure the ongoing availability of specialized expertise, gifted freelancers, and reputable vendors when their services are required.

- Build high-impact events and overall experiences to motivate, celebrate, educate and tell the Headout brand story.

What skills & experience do you need?

- They should have minimum 6 years of experience working for on brand and marketing design in a cross-functional collaborative environment.

- An awe inspiring portfolio of elegant design solutions that you have owned / helped build.

- Proficiency with design tools and should able to pick up hands-on tasks whenever its necessary.

- In-depth knowledge in visual design principle and methodology

- You should be able to work on diverse problems, where concept developing skills and data analysis skills would need to become critical contributors to the stream-level strategy (OKRs)

- Contribute towards developing the team of designers and guide them towards the planned roadmap.

- Provides actionable feedback to the other team members, and welcomes and incorporates feedback into their work.

- Strong communication skill where concepts needs to be articulated and establish the right expectations in an ambitious situation.

Bonus :

- Prior experience in leading a team of designers

- Ability to derive problem statement and planning roadmaps to solve problems

- Good aesthetic on appreciating art, design and cultural nuances.

EEO statement :

At Headout, we don't just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. During the interview process, if you need assistance or an accommodation due to a disability, you may contact the recruiter assigned to your application or email us at life@headout.com.

Privacy policy :

Please note that once you apply for this job profile your personal data will be retained for a period of one (1) year. Headout shall process this data for recruitment purposes only. Once the relevant job profile is filled or once the time period of one (1) year from the date of the job application has passed, whichever is later, Headout shall either delete your data or inform you that it shall keep it in its database for future roles. In compliance with the relevant privacy laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that the processing of your personal data be restricted. If you have any concerns or questions about the way Headout handle your data, you can contact our Data Protection Officer for more information.