Head/Zonal Manager - Logistics/Customer Service - West

Position Title: Head/ Zonal Manager (west Region) - Logistics and Customer Service

Location - Mumbai

Qualification: Graduate with MBA

Experience: 12-20 Years

Roles & Responsibility: -

Logistics management and Warehouse operations:

- Manage day to day operation and administrative matters of all warehouses through Depot managers / CFA managers.

- Ensure timely receipt & storage of goods at all warehouses.

- Ensure orders are billed within timeline.

- Ensuring warehouse operations as per company policies

- Analysis of Shortage and Interchange cases of incoming stock at depots. Take timely corrective actions.

- Monitoring storage norms, stacking height &FMFO compliance at warehouses.

- Ensure compliance of correct segregation and classification of stock as per the defined categories

- Ensure inventory accuracy at all depot (Capture reasons for discrepancy and drive action plan with depots).

- Ensure overall performance of all depots as per score card. Identify low performing depots and drive action plan for the improvement plan.

Transportation:

- As per guidelines issued by Central Transportation team.

- Identifying transporters in new routes (existing routes, where required) including negotiation and cost evaluation.

- Freight comparison, negotiation & proposing new opportunities for cost reduction.

- Ensuring transporter performance, review and improving service level as Transporter scorecard.

- Executing improvement plans for service related issues as agreed with ZLM for existing and new transporters.

- Ensure compliance in transporter bill processing and timely payment.

Infrastructure Management:

- Propose infrastructure requirement at all warehouses.- Drive deployment of infrastructure as per approved capex Audit Management.

Audit Management:

- Internal audit

- Planning of monthly internal stock audit and its compliance.

- Ensure perpetual inventory counting during depot visit- EHS & safety audit compliance.

- External audit

- Compliance as per third party stock audits and submitting action plan- ISO audit preparation and successful audit without exception Identify improvement opportunities arising out of audit observations and closure of actions EHS, Safety & Statutory compliance (under guidance of Central team for Safety and EHS).

- Ensure standard safety measures in the warehouse to avoid accidents in due consultation with ZLAM- Timely completion of all Legas is &; IFC points as assigned.

Sale accounting / Receivables:

- Ensuring accurate sale Accounting (Invoicing& sales returns).

- Collection management (PDC deposit /security cheque / bank collections & BCT classifications).

- Ensure quarterly balance confirmation, reconciliation and closure.

Budgeting & Costing:

- Preparation of annual budget.

- Execute branch cost saving initiatives as per the plan

Customer support management:

- Conduct monthly meets with Sales team on various Sales support related issues for timely closure of issues and identify / close improvement areas

- Ensure all customer complaints (SR) are closed as per TAT- Represent various Distributor/customer meets

- Handling all internal external customer escalations and provide solutions.

- Co-ordinate with all division BM/RSM on various field related issues and solutions

- Proactivity support internal customers for various month end / sales closing

Requirement:

- Experience in SCM, Warehouse and Accounting.

- Preferred industry- Courier/ Transportation/Freight/Warehousing and FMCG industry.

- Must have team handling experienc