Head/Vice President - Learning & Development - Retail

Job Description:

The Head of Learning and Development will be responsible for designing, implementing, and managing comprehensive training programs aimed at enhancing the skills and performance of our sales team. This role is pivotal in driving sales excellence and ensuring that our sales force is equipped with the necessary knowledge, skills, and tools to achieve their targets and support the company's growth objectives.

Job Responsibilities:

1. Strategy Development:

- Develop and execute a strategic learning and development plan that aligns with the overall goals of the sales division.

- Identify training needs through analysis, surveys, and performance metrics.

2. Program Design and Implementation:

- Design and develop innovative training programs, including onboarding, product knowledge, sales techniques, and leadership development.

- Implement training programs using a variety of instructional techniques and formats, such as e-learning, workshops, and simulations.

3. Performance Management:

- Develop assessment tools to measure the effectiveness of training programs.

- Monitor and evaluate training program outcomes and adjust improve effectiveness.

- Work closely with sales managers to ensure training programs are relevant and impactful.

4. Leadership and Team Management:

- Lead and manage the L&D team within the sales division.

- Provide coaching and mentoring to L&D staff to ensure continuous professional growth.

5. Collaboration and Stakeholder Management:

- Collaborate with sales leaders to understand their needs and provide tailored training solutions.

- Partner with HR and other departments to ensure consistency and integration of training initiatives.

6. Budget Management:

- Develop and manage the L&D budget for the sales division.

- Ensure cost-effective delivery of training programs while maintaining high quality.

7. Innovation and Best Practices:

- Stay abreast of industry trends and best practices in sales training and development.

- Integrate new technologies and methodologies into training programs to enhance learning experiences.

Key Skills:

- Proven experience in a learning and development leadership role, preferably within a sales environment.

- Strong understanding of sales processes, techniques, and tools.

- Excellent leadership, communication, and interpersonal skills.

- Experience with e-learning platforms and modern instructional design techniques.

- Ability to analyze data and metrics to evaluate training effectiveness.

- Strategic thinking and problem-solving abilities.

- Ability to manage multiple projects and priorities in a fast-paced environment.

Working Conditions:

- This position may require occasional travel to various sales offices and training locations.

- The role involves a combination of office-based work and interaction with the sales team in the field.