Head - Transformation - RPA/IPA/AI/ML (For a Captive BPO/KPO) This is an Opportunity for a Head of Transformation role with a captive service center client. Our client is is looking for a Leader to spearhead its Business process transformation function. Envision its Strategy, structure, practices and processes to elevate capabilities across the organisation and divisions. Mentor and evangelize transformation programs effectively to pivot to the Insurance Industry leading position. Should have led the Transformation function in a large outsourcing firm or a Global competency center / Captive, thus brings an excellent track record in modernizing organizational processes, delivering breakthrough outcomes. Key Accountabilities: - Accountable for organizations Transformation goals, thus owns the budget for the function - Attracts high caliber change consultants, builds and enhances the transformation team capabilities - Develops Change strategy & communicates effectively the case for change - Aligns key stakeholders and business sponsors to the Automation goals, clarity of roles and decision-making - Spot, pursues top BPR candidates having business value throughout the enterprise - Evangelizes Transformation best practices, leverages organizational culture and fosters collaboration - Possess keen appreciation and limitation of existing & emerging Technologies in reengineer business processes - Is tied at the hip with IT Automation Leader in executing system effectively implementation of Automation - Monitoring implemented changes to business processes and making adjustments as needed - Takes leadership & stakeholder help in clearing roadblocks & accelerating project velocity - Promotes Transformation case studies, success stories, testimonials - Strengthen Transformation COE practices: As the chief mentor of Viable Transformation approaches, helps the team establish key practices - Performing business processes analyses related to productivity, quality, costs, and time management, estimation of the opportunity at stake - Metrics & Performance Analytics, baselining & OPE analysis, Capacity & demand modeling, benchmarking, Project costing, Business case, process excellence, facilitation, problem solving - Governance, project management rigor/ structure - Facilitation, collaboration, - Decisions utilize insights, tools, data modeling, Process Mining, pilots/POCs and other best practices - Project strategy/planning, communication and change management Job Requirements: Education: Bachelor Degree, Candidates with MBA would be preferred Experience / Background: - 15-20 years' experience, of which at least 12 years in the outsourcing Industry. 8 to 10 years in business process transformation, of which 3+ years in a leadership position - Demonstrated track record of Transformation & reengineering business processes - Has transformed legacy environment, used Automation, RPA, IPA, ML & AI - Has a good grasp of Insurance /Brokerage/Banking Industries Required Skills/Competencies: - A proven Enterprise change leader capable of influencing, strategizing and executing well - Strong stakeholder engagement and organizational alignment skills, - Is a master coach, strong Influencing abilities and excellent communication - Certified in Lean, Six Sigma, TOC or other process improvement methodology - Mastery in tools such as Modeling, Pilots, POCs, Design thinking, Process mining, OPE

Bangalore

Pune

Head - Transformation - RPA/IPA/AI/ML - BPO/KPO Captive 

Head - Transformation - RPA/IPA/AI/ML - BPO/KPO Captive  ,Job Description for Head - Transformation - RPA/IPA/AI/ML - BPO/KPO Captive  in InnoQuest Consulting in  Bangalore Pune for (15-20) years of experience. Apply Now!

Job Description for Head - Transformation - RPA/IPA/AI/ML - BPO/KPO Captive  in InnoQuest Consulting in  Bangalore Pune for (15-20) years of experience. Apply Now!