Head - Training - ITes/BPO Services

Head Training - ITes/ BPO Services

Welcome to the future of business process outsourcing! Our client is not just another IT services company; it is a dynamic, well-funded startup with a bold vision. Backed by a major business house and industry veterans, on a mission to transform the BPO landscape with AI, innovation, and unrivaled energy. If you're ready to lead our BPO revolution, read on!

Position Overview:

Job Description : Lead the training team(s) to enable the business(s) with cutting-edge knowledge management practices to help meet & exceed business goals.

Primary Duties & Responsibilities:

- Develop and lead a team of highly competent training professionals delivering the best of training experiences to the business.

- Drive Training efficiency and effectiveness through the Training Metrics. Plan, execute and monitor all training & development interventions to enhance team and operational excellence.

- Be the Practice and Thought leader for cutting edge solutions to drive business performance improvement.

- Drive strategy for content management and instructional design with the latest technology and practices to stay ahead of the competition

- Establish and drive ROI for learning investment in people and value delivered to business.

- Be the ambassador for latest & innovative practices and technology and implement the best practices.

- Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients

Experience & Qualification:

- Graduates/ Post Graduate with minimum 12 +yrs. with minimum 5 yrs. experience in leading Training in multi-client, multi-geo in BPO / ITeS Industry preferably Aviation/Travel Industry

- Experience in training automation/digitalization

- Knowledge & experience of Six Sigma, Agile methodology & demonstrate a digital mindset

- Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes

- Should have worked on Articulate / Captivate or any other Tool used for Preparing / Digitization of Training Modules