A LEADING MULTINATIONAL BANK LOOKING FOR FOR HEAD -TRAINING IN CHENNAI.   Exp: 8 to 14 yrs   Designation: Head Training (AVA/VP level)   Location : Chennai   Head Training function for the contact centre to deliver outstanding customer experience and superior financial solutions in every interaction through high performing teams.  Key Responsibilities  - Anchor Learning & Development function focused on both entry level and management training.  - Strong technical orientation and implementation experience around quality management framework like COPC or CMMi.  - Develop training as Strategic function to meet business goals.  - Hands on management coaching and training effectiveness  - Critically review and suggest improvements to the Hiring/Training function to improve throughput.  - Work closely with all stakeholders taking regular feedback  - Draw correlation between training and KPIs  - Expertise in team management  - Content Management for all training curriculum  - Help in design of training requirements through QlikView and other online tools  - Managing Training performance of all Trainers  - Ensure 100% compliance to bank’s policies  - Highlight/escalate risk issues immediately  - Work closely with work force management in rolling out training program/schedules  Contact- Dipa Rani  Live Connections  dipa@livecjobs.com  8297041110

Chennai

Head - Training - Bank 

Job Description for Head - Training - Bank  in Live Connections in  Chennai for (8-14) years of experience. Apply Now!