Head - Technical Support Group & Presales

Our Client is a leading player in the domestic IT services and Outsourced business services space with annual revenues in excess of Rs 1000+ Crores and more than 29,000 employees spread across 125+ offices all over India.

Qualification:B.E / B.Tech

Post Graduate from the recognized University in the Stream of IT plus Operations /Systems Management is Preferable. Candidates possessing Academic Credentials with Technical Certifications is preferable (ITIL, PMP, Six Sigma etc).

Job Responsibilities:

TSG

- Lead and manage profit centre operations for the technology function

- Technology Leadership of Services Business - Business process automation, support the existing application, managing budget, Vendor co- ordination, SLA & TAT, RFI/ RFP management.

- Handling Technical support team, server & storage infrastructure design and support team.

- Work with delivery team to get products installed at customer ’s premises

- Project Management – Setting up the Project Team to effectively handling the assigned projects (inc large accounts)

- Monitor and Ensure Service Level Agreements (SLAs) and Turn around Time (TAT) to meet the Customers requirement.

- Coordination with Sales team for requirements at Client Locations for implementing support services – helpdesks, facility management, Tele Support and Messaging service.

- Ensuring monitoring of regular feedback from Clients and share new opportunities

- Direct multiple critical projects, track high-level status and make adjustments as necessary to meet major milestones with little to no slippage.

- Deep functional and management knowledge across the following IT domains: Network Management (Systems, LAN, MAN and WAN); Data Centre Management; Delivery of desk-side technical support; Operation of an IT helpdesk /NOC

- Proven ability to manage a significant number of complex initiatives at the same time, as well as line-managing a large and growing technology organization.

- Able to represent the organization professionally with senior external client personnel.

Job Profile Presales

The important aspect of overall responsibility is to architect a solution best suitable to customer requirement viz-a-viz company’s offerings coupled with value additions that shall create win-win situation both for the company as well as the customer.

Bridge between Sales & Practice As a strong Pre-sales process, my role demands to leverage on domain Practice teams to prepare the technical proposals using best of the tools, processing enabling the fool- proof and value propositions.

- Identify – Create new business opportunities

- Solution Sizing, Costing and Value add After pitching high-level solution to customer

- Solution Presentation Carrying out solution presentation to Senior Management teams of the customer involving CEO, CIOs and Technical teams etc.

- Together with the team perform better on large deals

- Cost Optimization – final negotiation Role involves meeting customers along with Sr. Management team during the commercial negotiation phase of the project to further optimize the solution to ensure chances of winning.

Interested candidates may write to amit@visiontovalue.in