Head - Technical Sales - Copper Business

Head- Technical Sales- Copper Business

We are looking for a Head Tech Sales for a leading Copper Manufacturing Industry.

Job Responsibilities:

- Preparing and reviewing of monthly customer visit schedule at all locations (North, West & South zones)

- Co-ordinating with the marketing & plant operations team for successful completion of visit plan and compliance .

- Regularly reviewing of CRM & Mission Happiness and sustaining of Net

- Promoted Score to maintain the customer centricity & CSI.

- Reviewing of Voice of Customers, customer visit report, MOMs of the customer visits.

- Working towards resolving the technical issues faced by the customer with respect to the applications.

- Investigating customer-related complaints and ensuring closure of the complaints as quickly as possible.

- Negotiating effectively and finding the win-win solution to problems

- Incorporating changes to products or services to fulfil customer needs and expectations .

- Proactively soliciting feedback, ask clarifying questions and resolve issues in a non-confrontational way.

- Researching, developing, implementing, and monitoring the possible new product developments as per applications and customer requirements.

- Monitoring and improving performance of team members to perform effectively.

- Ensuring required quality training for customers applications, marketing, and commercial teams with respect to finished downstream products.

- Ability to perform as part of a team and work independently to schedule and prioritize work.

- Collaborating with multiple departments to propose and implement solutions to customer challenges.

- Working closely with manufacturing team to ensure best quality product.

- Continuously looking for opportunities for department-wide process improvements and making recommendations to management.

- Keeping management informed on patterns and trends of department activities that could impact the final product quality and customers product as well

Experience :

- 12 Years in copper rod manufacturing, relevant field or downstream product and applications .

- Well Knowledge in the copper upstream and downstream processes like ( Wire & cables sector, Busbar, strip & winding wire, OFC and alloys manufacturing sectors )

- Understanding of CCR, RBD and other special products and process improvements.

- Understanding of quality standards related to copper manufacturing ( ASTM , BS EN , IS , etc

Education- B.tech in Met/Mechanical