Head - Supply Chain - Luxury Retail Chain

Job Title - Warehouse Operations & Logistics Head (Ecommerce)

Job Description:

- Own supply chain strategies and deploy them to drive down cost, improve speed and reliability.

- Manage the entire warehouse operations from shipment receipts to order management, picking, and Inventory management to order fulfilment.

- Define SLAs in consultation with the management and make efforts to control and maintain them.

- Should have a brief understanding of Legal framework for taxes, levies & compliances related to Courier / Transportations / Supply Chain.

- Lead Seller Pickup Team, Last Mile Delivery Team, Ticketing & Escalation Teams & drive the KPI's around the same owning the NPS related to Seller Pickups, Non-Deliveries, Escalation Management.

- Deliver key metrics such as On-time delivery, fulfilment and quality.

- Define and build process, people capability and capacity to deliver business growth needs.

- Identify and partner with global logistic carriers for transportation and negotiate rates and contracts.

- Responsible for monthly/quarterly/yearly stock audits.

- Develop key performance indicators to measure the effectiveness of the warehouse operations.

- Keeping stock control systems up to date and making sure inventories are always accurate.

- Conduct quality check and ensure all items meet with the quality criteria.

- Achieve operational efficiency by proper resource allocation and maintenance and up-gradation of resources from time to time.

- Ensure optimum capacity utilization of warehouse by designing best-fit layouts of a warehouse, goods/material placement, inventory movement and maintenance of the warehouse.

- People Development through regular feedbacks, coaching & mentoring, identifying and facilitating training needs.

Job Specifications:

- Should have 7-8 years of experience in building & managing warehouse and logistics for ecommerce.

- Ideal candidate should have experienced & contributed to the growth in a fast-growing ecommerce business.

- Knowledge of logistics, including carriers, shipping policies and procedures.

- Strong organizational skills and ability to recognize and react to critical business priorities among multiple tasks and prioritize accordingly.

- Excellent communication skills.

- Strong problem solving, analytical, decision making and technical ability.

- People Management skills with ability to interact at all levels.

Organization Relationship:

- Reports to CEO.