Posted By
Posted in
SCM & Operations
Job Code
1255879
Head of Stores - Preference Foodhall/Le Marche/Retail/F&B
Company : VEG NON VEG
Position description : Head of Stores Location - Bangalore/Mumbai/Delhi, INDIA
Job Description :
- We are looking for a talented, dynamic individual to oversee the management of our entire retail operations.
- The person will be responsible for overall success of all retail outlets, which includes meeting the financial, marketing, growth, customer service and employee engagement targets
- We are looking for someone who also subscribes to our philosophy of running the stores and ensuring that that culture is spread throughout the team.
- At each of our stores, the product should be consistently highlighted, the service should be friendly, quick, and efficient; yet staff should also have the skills and knowledge to explain our latest offerings and guide customers towards selecting the right products.
Specific responsibilities will include :
- Financial and Business Management Overall management and oversight of all financial and growth targets.
- Develop and oversee budgets and financial performance of each store and drive initiatives to lead growth while maintaining control of expenses.
- Maintain quality standards in all areas of operational activity and drive sales and profitability through the performance and development of store management teams and business processes.
- Lead weekly, monthly, quarterly and annual reviews, and presentations to the founding team.
- Oversee and build sales, budgets, projections, costs and overhead.
- Develop and oversee execution of strategies for high/low performing locations, new product and location launches and lead new business development idea generation.
- Develop systems and processes to collect and analyze quantitative and qualitative retail data to develop initiatives to monitor and improve performance, engagement and customer experience.
- Operational Oversight Understand the details of the retail store operations, including all operating standards, sneakers, apparels, Quickly recognise when a standard is not being met, and develop systems and processes for store managers to lead improvement at scale.
- Spend time in stores with the teams and customers to understand and identify the business' critical issues in order to ensure the alignment of strategies; maintain the identity of VegNonVeg in all the regions and related initiatives.
- Create and oversee systems to ensure quick and efficient service. Lead cross departmental meetings with Merchandising, Supply & Production, Marketing and Project leadership to ensure smooth functioning and clear communication across departments.
- Ensure that the retail operation complies to all policies and procedures relating to Security, Health and Safety; influence any changes necessary to meet statutory requirements.
- People and Culture Oversee a culture of experimentation, innovation and learning amongst the team members in the stores, and products.
- Develop a collaborative, team-oriented culture across front of house and back of house departments across all locations.
- Hire, develop and mentor area managers (in the future) Create and develop a coaching culture with customer service, sales and product training programmes.
- Keep a pulse on overall staff progression and shortcomings and come up with creative ideas to plot career advancement.
Requirements :
- 6+ years of progressive retail leadership or equivalent experience with direct ownership of a P&L, leading operations, change and people development involving a front-line team in a pan India role.
- Experience managing mid-level employees with a proven track record of developing high performing teams.
- A deep appreciation for creating exceptional customer experiences and an appreciation for sneakers.
- Ability to adapt and bring structure to unstructured environments.
- Ability to communicate in an environment where English is the second language.
- Self-motivated, focused, driven individual who thrives in an entrepreneurial environment.
- Must be willing to travel frequently.
Reports to : CEo
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Posted By
Posted in
SCM & Operations
Job Code
1255879