Head - Soft Collections - NBFC/FinTech

Soft Collections Head

The incumbent will manage the soft / tele collection operations

Candidate must have 7-12 years of experience

Fintech/ New age NBFC background is preferred.

Responsibilities:

- A hands-on approach to provide overall strategic direction, deliver business objectives and overall people management for the unit

- Build collection process and policies from intake until recovery in-line with industry best practices.

- Overall responsibility for analyzing performance against targets, setting expectations for performance and providing training, coaching and feedback to drive productivity

- Provide early warning , feedback to risk, operations, legal, analytics & business teams for improvement in collections and underwriting

- Recovery agency management - Recruit and manage recovery agencies, set necessary targets and ensure targeted resolution rates

- Setting up robust fraud management and operations practices to reduce delinquency ratios

- Assisting and participating in Internal and External audit reviews and also contributing to management responses

- Manage and redress customer grievances