Industry - Banking / Financial Services / Broking
Category - Finance
Job Type - Permanent
Job Description - Head of Soft Collections
Client Details
Our client is one of the fastest growing and established firm
Description
Job Responsibilities:
- Lead the soft collections team
- Lay out the policies and processes and take actions in order to encourage timely payments or defaults
- Allocation of cases to team to set collections target, planning and monitoring it regularly
- Analyse and investigate historical data for better understanding of consumer behaviour
- Take actions for resolving customer issues
- Engineer with analytics skills
- Excellent written as well as verbal communication skills
- Ability to manage a team
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