Head - Services Management Center - CSD - Telecom

Position Title: Head- Services Management Center (CSD), General Manager for B2B Business

Job responsibility:

- The Service Management center head primarily deals with customers, vendors, engineers and the whole technical team.

- The main aim of his coordination is to ensure that the networking system runs efficiently without interruption.

- He also manages the business process in the organization.

- He/She also ensures that the systems and technology used are constantly upgraded to remain relevant in the job

- Focus on solutions which are innovative to resolve networking problems & ensure enhance experience to the customer

- Ensuring that customer needs are properly defined and satisfactorily met. He/She implements and evaluates the working of networking systems. He/She stays abreast of new technologies emerging in the industry.

- Acumen: He/She should have excellent working knowledge on various IP network technologies and good exposure on network security .The success of a the role depends on his knowledge of the industry and his level of experience in the field. Incumbent should have a good understanding of the industry and hands on knowledge of networking protocols

- Customer Satisfaction: Every process should be designed to ensure enhance customer satisfaction

- Key KPIs: Incumbent should be able to drive his team to ensure all resolutions related to business circuits are done within SLA

Education Qualification:

Bachelor Degree of Commerce/ Engineering & MBA

Experience: 15-20 years of customer service experience, exposure in technology domains across industries

Team Size: 40+