Head - Service Operations - Automobile Sector

Our client has been a pioneer in professionalising the auto retail business in the country. The company has continued to grow in stature in the decade and half of its existence and has become a benchmark in the industry. The company is a world class 'One Stop Shop' for the complete range of passenger Vehicles, Sales, Service and Spare parts.

It has more than a decade and half of successful experience to its credit. It has achieved distinction in catering to more than one lakh satisfied customers since its inception. It's repeat clients bear testimony to this fact and to the quality of service it has been rendering at its 20 Sales facilities and 21 Service Centres.

RESPONSIBILITIES:

Responsible for Service Operations of the Passenger Car.

- Handling a team of Service Engineers / Service Managers / Body shop Manager on understanding the Service needs.

- Assuring the Customers about Service Excellence is a of part standard parameter, agencies depending on the specific service requirements etc. and accordingly organize the execution and settlement of the service project.

- Settling Warranty Claims,

- Formulation of warranty procedure and analysis reporting.

- Spares parts planning.

- Camps & Customer meet to Ensure that highest customer satisfaction scores.

- Training and Motivation of the Staff

Candidates from Automobile Car Service Industry only need to apply.