Head - Service Marketing - FMCG/Retail/Consumer Durables

- Driving servicing initiatives to deliver best in industry after sales service

- Strengthening service network in the region to minimize turnaround time in resolving customers complaints.

- Maintaining regular interaction with distributors, dealers, showrooms and franchisees to enhance standard of service delivery. Providing training to service partner personnel to keep their skill level up-to-date.

- Interfacing with customers to build customer centric image of the company to ensure their continuous patronage.

- Setting up system to compile customer feedback to analyze and imbibe selected inputs to facilitate product improvements.

- Setting up a network of Service franchisees to maximize service availability across all potential markets in the region.

- Recruiting, training & developing a team of service executives and managers and monitoring their performance regularly to ensure achievement of desired servicing objectives