Head - Service Management - BFSI

Job Designation: Service Management Head

Number of Position(s): 1

Location: Navi Mumbai

Qualification: CA / MBA-Finance

Work Experience:

- 10+ years in Shared Services/ BPO, MIS, Excellence, Reporting, Six Sigma functions and Profound Accounting and ERP understanding.

- 6+ Years in Supervisory Function.

Job Responsibilities:

Essential Function 1: Growth and Financials

- Supporting smooth implementation of shared services transitions as per the project timelines.

- Assisting the SSC Head in adhering to SLAs, KPIs and impact of that in cost of services.

- Contract Management supervision with third party service providers for GBS.

Essential Function 2: Operational and Functional Excellence

- Responsible for overall performance reporting, governance and excellence of SSC operations (all processes)

- Responsible to prepare for quality certifications and later on adherence to quality standards.

- Owner of process improvements and automation ideas for GBS.

Essential Function 3: Leadership

- Provide direction with action plan for the transition, governance and KPI reporting.

- Create effective messages to communicate how Shared Services supports the stakeholders.

- Ability to communicate and convenience senior leaders in GBS organization and Stakeholders.

Essential Function 4: Continuous Improvement

- Ensure adherence to internal and external guidelines as well as to a standardized process landscape.

- Contribute and / or lead implementation of quality / continuous improvement programs.

- Support process improvements initiatives and related projects (sponsors Company projects within SSC)

Essential Function 5: Relationship Management

- Maintain positive work relationships with members of other teams in and outside the SSC.

- Establishing and maintaining strong, collaborative relationships with internal and external customers.

- Respond to critical customer inquiries (all escalation cases).

Skills/Expertise:

- SAP Experience

- Six sigma expertise

- Exposure to shared services atmosphere

- Team leadership experience.

About Vitasta Consulting:

We are into the business of finding and helping align human capital with financial capital.

We are an India based full service executive search company that provides services in:

- Executive Search Services

- Contingency Search Services

- Search Advisory Services

- Recruitment Process Outsourcing

We are servicing this need for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.

If interested kindly revert with following details at:

Experience:
Current CTC:
Notice Period:

Apply To:

If you find the job profile as per your needs then apply

Shilpa Nair - Principal Consultant
Vitasta Consulting Pvt. Ltd.
Mob: 8879252777
Tel: +91-22-25476846/7/9
URL: www.vitasta.com