Head - Service Delivery - Digital

Has to have the following ;_

1. Should be from Digital domain.(search or display)

2. Should have lead a team of minimum 100 people

3. Should have managed international clients.

4. Should be willing to work in various shifts.

5. Should have very good communication skills.

Job Role: Head of Service Delivery

We are in search of a dynamic and energetic leader with strong functional expertise, business acumen and people skills to lead our offshore operations team from our India office based in Chennai.

What will you do?

- Manage day to day floor operations and manage a team of 400+, meet SLAs

- Drive teams to meet aggressive schedules and timelines while maintaining the highest bar of quality and a focus on exceeding customer expectations.

- Reviewing new proposals for completeness and risk profile. Onboard new clients.

- Resolve customer issues by identifying, rectifying the problem.

- Monitor projects, revenue yield per employee and customer engagement to strive on time delivery, project profitability, quality and customer satisfaction.

- Facilitate communication upward and across various project teams

- Proactively research new and updated technologies as they become available.

- Identify training needs, plan and execute a structured approach to enhance skill and productivity levels

What are we looking for?

- A proven track record of accomplishments as a leader

- Should have managed a time size of 150+

- Exposure to business tools such as workflow management is a plus.

- Has worked in a matrix structure with multiple working relationships.

- Has contributed to the revenue and growth of the organization, P&L responsibility.

- Has strong verbal, presentation and written communication skills.