Head - Security - Terminal/Port

Head of Security - Leading Largest Terminal/Port - Gangavaram & Dhamra

Job Title:- Port Security Head

Function:- Security (Site)

Reporting to:- Site CEO Vertical Security Head

Location:- Site

Sub-Functional:- Area Security Operations

Job Objective :

- Manage site security operations in harmony with business objectives and Security Strategy Roadmap at major sites

- Protect enterprise wide infrastructure to ensure business continuity, creating a safe environment for all employees and stakeholders and ensuring enhanced security and personal safety of "designated protectees"

- Address fraud & misconduct through a well-established framework to prevent, detect, respond, and refine strategies and methodologies.

- Identify potential threats and calibration of risks from detailed security risk assessments to eliminate, reduce or mitigate risks.

- Responsible for ensuring security and protection of tangible and intangible assets, at the site

- Responsible for managing security related automation and infrastructure projects

Roles and Responsibilities

Security Strategy & Governance

Security Strategy

Contribute to business Security strategy and Security roadmap by providing site perspective as per Site Security Plan.

Align the site security strategy with the group policy

Lead strategic initiatives aligned to business requirements at the site / plant level; Institutionalise operational excellence initiatives for the site

Security Budgeting

Plan, prepare and monitor security budget including Capex and Opex; Finalise the budget with Vertical Security Head and get sanction on the same

Monitor adherence to budgets and consult with Vertical Security Head in case of budget shortage/ overruns

Governance

Conduct timely reviews of all on-going strategic initiatives at the site

Participate in governance council meetings to suggest improvements and discuss pressing issues with key stakeholders

Security Risk Management & Audit

Intelligence & Vigilance

Cultivate reliable sources of information with key decision makers in administrative bodies, police, local community and media to gather intelligence

Monitor and analyze daily local, national, and international news that might impact the organization or the site

Analyze the gathered intelligence, foresee risks, and develop mitigation plans

Monitor the vigilance level of the site Security operations and drive alertness at all times

Security Risk Assessment

- Conduct security risk assessment and implement mitigation measures in consultation with Vertical Security Head to counter threats and vulnerabilities

- Identify vulnerabilities and gaps in the established Security infrastructure, operations, systems, technologies of the site. Prioritise the gap and closed it within timeline.

- Assess the varied Security threat scenarios including product theft, vandalism, acts of terror, pilferage, assault, unauthorized access facing the site

- Review the SRA report and ensure mitigation measures are put in place as per the findings

Security Audits

- Facilitate internal or third party security audits and conduct timely checks to ensure reliability of Security management system and submit report of audit findings to the Corporate Team

- Review the Security audit report, analyse findings and conduct dialogue with the concerned stakeholders for action planning and resolution; Ensure prompt closure of open audit findings

Crisis & Incident Management

- Design ERCP (Emergency response and control plan) plans for crises/ emergencies/ incidents, to ensure business continuity and quick business recovery at the site

- Lead the implementation of the response plan during the crises/ emergencies/ incidents and escalate to the management timely.

- Supervise efficient selection and training of staff for QRT (Quick Reaction Team)

- Revamp the response plans basis key learnings from incidents, to improve the business readiness to face crises and emergencies

Security Operations

Management and Review

- Monitor site operations and ensure adherence to established SOPs and SOGs.

- Analyse the MIS reports generated and publish reports on a weekly basis to the Site CEO and VSH

- Create security awareness and training programs for employees and community, along with the Site CEO

Security Control Room Operations

- Oversee end-to-end operations of Site Security Control Room; Lead maintenance and upgradation initiatives for the Control Room

- Monitor the operations of the Control Room and ensure proper integration with the National Security Control Room

- Ensure the escalation of all incident and report of the group as per the Matrix

Patrolling & Surveillance

- Oversee the patrolling procedures of the site and manage exceptions

- Periodically check the data from CCTVs, sensors, and other such automation equipment to ensure operational vigilance

Man & Vehicle Access Control

- Oversee the end-to-end operations of Access Control and ensure process adherence; Manage deviations

- Oversee the end-to-end process of visitor access card management through the applicable systems

Business Traffic Management

- Oversee the business traffic and material movement operations to ensure authorization and authenticity checks are conducted as per SOPs

- Study the critical traffic blockages and suggest methods for improvement

- Oversee the end-to-end operations of traffic management to ensure adherence to established traffic rules

Investigation & Due Diligence

- Conduct investigation of Security incidents including frauds, crimes, theft, pilferage, vandalizing and set in motion remedial measures

- Prepare and share investigation reports with BU team on investigations of critical incidents

Protection

- Drive the Security systems, processes, and operations to ensure round the clock protection to both the tangible and intangible assets as per the concept of ring security.

- Conduct security events as per the annual security plan and ensure proper security detailing is in place

- Channelize and coordinate traffic management to ensure least impacted route continuity for the logistics flow

- Ensure the site/road survey conducted and then plan for Overweight and Over Dimensional Consignment

Performance Improvement

- Define the performance metrics for evaluating Site Security domain and finalize with the Business Security Head; Lead performance review of Site Security

- Identify process gaps in the Site Security processes and lead process excellence initiatives to address the process gaps and drive efficiency

- Drive the team to champion process improvements and establish ownership of action plans at appropriate points within Site Security

Outsourced Manpower Management

- Monitor and review the outsourced staff strength and accordingly conduct recruitment

- Oversee and evaluate performance of the third-party security personnel services provider ensuring the deployed personnel are as per the defined parameters

- Engage periodically with the outsourced security employees to cater for their welfare

- Ensure the deployment of OMPs as per the work breakdown structure (WBS) and as their competency.

People Management

- Lead talent acquisition for all vacant positions at the site and support Vertical Security Head in talent identification and selection for critical roles

- Drive a performance driven culture - Set goals, review performance, and provide feedback to ensure a motivated and committed team

Project Management

- Identify and drive projects towards creation or improvement of security technology aids (automation systems) and infrastructure augmentation as per group security guidelines and industry standards / best practices aligned to overall group security strategy

- Implement and monitor efficient project management practices for timely execution and maximum RoI on identified projects

- Drive integration of new projects into mainstream security operations at site through processes and stakeholder buy in.

Key Interactions

Internal

External

- Engage with Corporate Security team to align corporate initiatives with site objectives, drive governance mechanisms and drive special projects including automation, process excellence

- Interact with existing partners and consultants to reinforce working relationship, strengthen collaboration, track project deliveries, and mitigate risks if any

- Consult with site teams across multiple functions to drive the site Security initiatives such as training, mock drills, operational vigilance

- Engage with external auditors to facilitate audits at the site

- Partner with Site CFO for driving approvals and signoffs on Site-level projects

- Participate in different forums, attend conferences to enhance knowledge on latest security trends and technologies

- Collaborate with Outsourced Manpower Management Specialist to ensure all statutory requirements pertaining to contract labour and terms as per MSA are fulfilled.

- Engage with local police, coastal police, fire stations, tri-services / para-military units for seeking additional security cover during times of crisis

Partner with Site HR team for:

- Driving compliance to labour laws for on roll and outsourced security personnel

- Timely wage disbursement

- Engage with District administration, local governing bodies, local leaders, and local community to gain adequate support for the security of organisation and to create sympathisers / intelligence leads

- Partner with Site CEO for driving efficient Security operations at the site

- Statutory Compliance as per business

Key Result Areas (KRAs) & Key Performance Indicators (KPIs)

KRA

KPI

Driving Strategy & Business Excellence

- [%] adherence to timelines to deploy strategic objectives at the site

- [%] of strategic initiatives implemented vs. plan

- [%] milestones achieved as per the Security Strategy Roadmap

- [%] adherence to DoA, Organogram and SOPs

Financial Excellence

- [%] adherence to timeline for budget preparation

- [%] adherence to site security budget

Process Excellence

- [%] improvement in process maturity

Security Risk & Vulnerability Assessment

- [%] adherence to Security Risk Assessment (SRA) guidelines (timelines, planned vs. assessed)

- [%] of security risks found in critical business process

- [%] of critical business processes for which mitigation actions have been completed

- [%] change in site SRA rating

- [No.] of employees at risk as a percentage of total employee population at the site

Security Risk Mitigation

- [No.] Measurable active risk mitigation plans

- [No.] of processes with prior noted vulnerabilities or incident histories evidence that have improved after targeted risk mitigation plans

Security Audit

- [No.] Significant/notable audit findings

- [%] Resolved/cleared audit findings at the site

Security Governance

- [%] Adherence to governance council meeting

Crisis Planning & Response

- [No.] hazards found by inspections, tours, or officer initiative per site per period

- [%] Increases/decreases in incidents y-o-y

- [%] hazards resolved per site per period

- [%] threats, risks, and crises covered in the response plan

- [%] of QRT strength to total no. of employees

- [Time] Mean response time of QRT to respond to threats

- [Cost] Cost of business continuity operations incurred due to an unmitigated threat

Investigation & Documentation

- [%] Increase/ decrease in internal and external investigative matters overall

- [No.] Security cases involving allegations including hostile workplace, threats of violence, hostile communications, theft, pilferage

- [%] adherence to investigation and documentation procedures

Security Operations

- [No.] security vulnerabilities identified and reported by proactive patrol or other operational procedures

- [No.] safety-related incidents annually over time

- [%] Operational equipment

- [Time] Mean System down time

- [No.] of scheduled preventive maintenance conducted on primary and backup equipment

- [TAT] mean time between failures of critical security control room (SCR) equipment

- [TAT] mean time to repair for critical SCR equipment at goal

Asset Protection

- [%] completion of the asset protection infrastructure versus the asset protection plan

Outsourced Manpower Management

- [%] Vendors meeting internal performance expectations against external benchmarks

- [%] adherence to compliance requirements

- [%] adherence to SLA requirements

People Management

- [No.] functional training programs conducted for security personnel

- [%] Change in competency scores post training interventions

Project Management

- [%] Implementation of projects within cost and time

- [%] Integration of implemented projects with site security processes and adherence

- [Cost] RoI and cost savings to company through planned, approved and implemented projects aligned to overall group security strategy

Job Profile

Educational Qualification:

- Bachelor's degree in Business Management or other relevant field

- Postgraduate degree in relevant field

- Preferable to have Certifications including Certified Protection Professional (CPP) / Certified Fraud Examiners (CFE) / Transported Asset Protection Association (TAPA) certification/ Physical Security Professional (PSP) / Industrial Security professional certifications/ Project Management Professional (PMP) (Value Addition)

Must-have Experiences (Major site):

- More than 12 years of experience in the field of Security and at least 5 years of experience in a leadership role in a similar position for large-sized organization, and directly report to Site Head.

- Rich experience leading Security operations of Access Control, Traffic Management, De-risking, Infra-structure and people protection, Fraud and misconduct investigation, Security technology solution, Security threat, Risk Assessment, Surveillance, and systems management for large sized site/ plant/ work-unit, preferably spanning multiple geographies

- Exposure to varied Security risk management verticals and seasoned understanding of crisis management and physical asset protection across varied businesses and geographies

- Experience managing operational and capital expenditure budgets with exceptional planning and project management skills

- Up to date knowledge and experience with regulatory compliance issues across varied Security sub-domains

- Robust understanding of investigation techniques and audit procedures

Must-have Experiences (Medium/Minor site):

- More than 10 years of experience in the field of Security and at least 5 years of experience in a team leading role in a similar position for mid-sized organization and directly report to Site Head.

- Rich experience leading Security operations of Access Control, Traffic Management, De-risking, Infra-structure and people protection, Fraud and misconduct investigation, Security technology solution, Security threat, Risk Assessment, Surveillance and systems management for medium sized site/ plant/ work-unit

- Exposure to Security risk management verticals and seasoned understanding of crisis management and physical asset protection

- Experience managing operational budgets with exceptional planning and project management skills

- Up to date knowledge and experience with regulatory compliance issues

- Robust understanding of investigation techniques and audit procedures

Preferred Experiences:

- Proven analytical and problem-solving skills, as well as an ability to manage multiple tasks simultaneously

- Preferable to have military experience

- Rich experience interfacing with all levels of management; Experience of managing complex stakeholder interactions and leading discussions with top management

- Experience in implementation of latest technology tools, systems, and applications in Security operations

- Experience in project management in implementation of security automation and infrastructure

Competencies

Behavioural Competencies

Strategic Orientation

- (Visionary Outlook, Business Acumen, Focus on Sustainability)

Entrepreneurial Mind-set

(Seizing opportunity, Resilience)

Stakeholder Partnering

(Value creation while leveraging networks, Customer centricity)

Outcome Orientation

(Effective execution & operational excellence, Risk management, Ownership & accountability)

Innovation Focus

(Unlocking technology potential, Building an agile organization)

Transformation Mind-set

(Learning agility, Embracing Change)

Team Orientation

(Teamwork & collaboration, Conflict management)

Employee Development

(Employee Development, Driving a high-performance culture)

Technical Competencies

Security Strategy Management

(Business Know-how, Strategy Formulation & Deployment, Research & Innovation)

Intelligence & Vigilance

(Intelligence Gathering & Analysis, Vigilance & Surveillance, Investigation & Due Diligence)

Executive Protection Management

(Executive Protection Planning, Tactical Operation)

Asset Protection

(Planning & Design, Asset Protection Operations)

Crisis & Incident Management

(Crisis Planning & Response, Incident Management & Reporting)

Risk Management & Audit

(Risk Assessment, Risk Mitigation, Security Audit)

Systems & Technology Management

(Systems Management & Automation, Systems Operations)

Security Governance

(Governance Planning & Implementation, Functional Excellence, Legal & Statutory Compliance)

Partner Management

(Partner Empanelment, Partner Performance Management & Engagement)

Project Management

(Security Technologies / Automation / Infrastructure, Efficient Project Execution, Best Practices in Project Management)