Head - Sanctions Screening - Banking

As the Screening Utility, we have a critical role to play in our daily battle in combatting financial crime. The purpose of this role is to provide leadership for managing all aspects of operations, including aspects of strategic planning as well as day to day operations, departmental administration, reporting and planning. The role holder will provide guidance and support to improve business performance for Transaction Screening within Screening Utility Operations. The objective of this utility is to drive efficiency with an enhanced customer experience. The role holder is required to prepare strategic papers for the utility on a need basis. The papers are to be prepared and presented in a professional manner.

The role holder will:

- Play a proactive role in influencing policy and the strategic direction of the operations vertical of the bank

- Assume responsibility for the Bank's entire service delivery for all bank customers, thus contributing to the achievement of annual business plans and strategic objectives

- Play a lead role in developing new and improved operations and service delivery channels, which drive the agenda of the bank to remain competitive

- Put in place a review mechanism to enable continuous tracking of the department's performance, monitoring of customer satisfaction and review of management reports

- Work towards developing a strong talent pipeline to drive superior delivery of operational services to achieve corresponding year-on-year numbers

- Drive adherence to procedures, service level agreements, guidelines defined by organization as well as all compliances.

Role Purpose:

The role holder is responsible for supporting the Global Head - Screening Utility across all aspects of their role.

Specifically, the role holder is responsible for supporting the Global Head with:

- The definition, agreement and maintenance of globally consistent Service Level Agreements between Transaction Screening Operations and the markets that the function supports.

- The definition, agreement and production of the Transaction Screening Operations Dashboard and the use of that Dashboard to:

a. Demonstrate, at a market and line of business level, the performance of the operation against SLA.

b. Support decision making by the Screening Operations Leadership Team via the Monthly Management Team meeting.

c. Provide transparency on the performance of Screening Operations at various governance forums viz., the Global Compliance OpCo, Regional Compliance OpCo, Global Screening Governance SteerCo and the Regional Screening Governance SteerCo etc.

- Collaborating with Quality Assurance lead on the embedment of a globally consistent quality assurance framework, the production of consistent and accurate quality data and the identification and remediation of SLA breaches and emerging trends.

- Timely management and resolution of all identified control weaknesses including Internal Audit points, Risk Assurance findings and MSIIs.

- Definition and implementation of the Screening Operations training curriculum.

- Support Annual planning, FRP and MPP management.

- Planning, Scheduling and Forecasting - ensuring a robust, globally consistent process.