Head - Sales - IT Services

Sales Head (IT Services):

- You will spearhead relationships and engagement & in making the organization more productive, efficient, and most importantly - customer-centric.

- Your main goal is to provide exceptional client experience, increase customer satisfaction & to drive to set long- and short-term goals and quotas, bring in new business, and own revenue and margin for the account.

- You will also possess excellent planning and leadership abilities to work with delivery team and all account stakeholders. The goal is to ensure the company's retention of clientele and facilitate further growth. AM will be the lead point of contact for portfolio clients and will serve as the ultimate company representative.

- The candidate will run the best of Account Management practices and work with Customers Senior stake holders as a consultant to solve business challenges, deriving more value out of the relationship and marching towards generating more accolades for revenue growth & new solution creation.

Key Responsibilities:

- Prepare long-term and short-term goals and account objectives to run with the Account Management practice for Strategic Accounts.

- Build trust and long-term relationships with clients, being viewed as consultant / partner to discuss the vision / plans well ahead of time. To ensure strong knowledge of clientele by mapping, interacting at various levels and various departments with superior customer service skills.

- To run with various strategic initiatives in parallel, be organized and able to create multiple timelines, budgets, and schedules, own it and drive it along with Delivery Program and Project managers. Able to analyze problems and strategize for better solutions.

- Present trend to client and internal management stakeholders for sales, revenue, pipeline and other important initiatives. Present reports on account progress, quotas, and goals to senior leadership and stakeholders.

- Keep apprised of latest concepts to be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs.

- Creating 3-5 years contract with rate negotiations, moving the annual contracts to long term contracts.

- Customer satisfaction index (CSI) to be maintained as always green, intervention and driving any course corrections to ensure the CSI index is green.

Qualification And Experience:

1. At least 15 years of relevant experience as an Account manager, or related title in the industry with overall experience in Account Management.

2. Strong knowledge of clientele and superior customer service skills.

3. Collaborates effectively with others to achieve goals and to drive results.

4. Demonstrates accountability and commitment by making sound decisions.

5. Ability to guide, lead and influence leadership teams and key stakeholders.

6. Outstanding organizational and leadership skills. A great aptitude in building and maintaining customer relationships.

7. Ability to communicate, present and influence all levels of the organization, including executive and C-level.

8. Proven ability to drive the sales process from plan to close.

9. Proven ability to articulate the distinct aspects of products and services.

10. Proven ability to position products against competitors.

11. Demonstrable experience as head of sales, developing client-focused, differentiated, and achievable solutions.

12. Excellent listening, negotiation, and presentation skills.

13. Excellent verbal and written communications skills.

Remuneration:

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well-defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader.

Contact Person Name, Address & Nos.:

P.G. Ganesh
Partner
Perfect Placer
Mobile: 9873663105