Head - Sales - Hospitality

Head Sales with a leading members-only luxury club crafted by the finest architects of pleasure

JOB PURPOSE : Head - Sales, F&B will oversee the Membership sales activities and other activities such as new member acquisition, membership programming, membership retention, member engagement, membership and renewal fees tracking within this Private Members Club.

JOB RESPONSIBILITIES :

Sales Strategy and Execution :

1. Develops organization's sales strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition.

2. Coordinates with Marketing to understand target customer and customer acquisition strategies

3. Support marketing strategy in increasing brand awareness

Membership Sales :

1. To achieve membership numbers & revenue goals by efficient development of sales plan

2. In person sales meeting, networking, show arounds and sales

3. Ensure member engagement through frequent interaction with members.

4. Consistently strategize on new member acquisition

5. Manage the overall profitability and growth of the business through effective

6. Coordinate with the General Manager and the Guest Experience Manager.

Customer Development and Financial Management :

1. Budgeting and Targets for revenue, cost of sales and so on.

2. Utilizes strong analytical ability to evaluate end-to-end customer experience for sales across multiple channels and customer touch points.

3. Utilize business analytics to determine customer segment, segmented sales strategy, and customer acquisition strategy

People Management :

1. Develop an open, engaged and learning culture within the organization

2. Capability building and succession planning of Direct reports and understand their career needs

JOB RELATIONSHIPS :

External : Sales Alliance partners External Collaborations for Sales.

Internal :

- Marketing

- Operations

- Business Review Committee

- Internal Auditors

KEY SKILLS FOR THE ROLE :

- Financial & Cost Management

- Teamwork & Collaboration

- Strategic Thinking

- People Development

- Customer Analytics

- Interpersonal Skills

- Critical Thinking

- Customer Centricity