Head - Sales - FinTech

- Head and manage the entire Sales vertical of business including Digital Sales Acquisition, B2C, DRA, Alliances, DIY Service team, Dealer & Client Referral Team. Own complete P&L of the vertical and formulate a data-driven strategy for growth of the business

- Achieve business numbers in terms of accounts, margin, cost of acquisition, lead conversion etc. for entire business. End to end ownership of team level targets and cost budgets

- Design the inside sales strategy, set business goals drive execution to achieve these goals for your teams

- Ensure call quality standards are met and the achieve the desired quality scores based on intensive and structured training interventions and assessments

- Ensure manpower budgets are filled within the defined TAT through employee referrals and HR interventions

- Create a motivated work place environment and ensure high levels of employee engagement to achieve higher vintage of employees

- Design structured on boarding processes and handholding for new employees to achieve productivity targets and to keep attrition and PEP within the stipulated levels

- Work closely with cross-functional vertical leaders in the formulation and execution of sales strategy, identify areas of improvement and implement effective solutions

- Work closely with Marketing Team to manage the desired lead flows

- Process improvement initiatives:

- Undertake process improvement initiatives / projects to improve the efficiency and productivity in the areas of first call TAT, Lead conversion, customer referrals, STP conversions, KYC documentation, etc.

- Work closely with training and quality team to improve call quality standards

- Take product ownership through the entire development cycle, from concept, design and development, through to launch and achieving business impact

- Ability to take initiative and address something hands-on, you persevere when others give up.