Head - Sales - Educational Games Startup

Our client offers a subscription based service for kids that offers an inquiry and play-based program for early childhood learning at home for children. It is a startup founded by alumni from IIT, IIM and Georgia Tech that is backed by industry veterans and funded by top-tier venture capital firms. We design, develop and deliver activity kits to the homes of the subscribers every month on a subscription basis. The boxes contain all material and instructions for hands-on fun activities that children in the age group of 2-12 years can do with their parents.

They are looking for a Sales Head to support their growing business. In this role, you will be an individual contributor to deliver a world class customer experience. Your role and responsibilities will be to:

- Act as the customer advocate, own the customer experience and help the sales teams achieve sales and conversion targets

- Provide a best in class customer experience in phone and on chat for sales and customer service teams

- Be responsible for sales and coaching activities in driving relevant metrics for the chat and phone teams

- Meet & exceed conversion goals for the aligned teams

- Develop and maintain the sales playbook and scripts for phone and chat sales

- Assist in driving growth initiatives across categories

- Report periodic and timely performance and attainment against key metrics

- Drive sales strategy and execution for inbound as well as outbound sales

- Coach the sales representatives for effective customer retention

- Handle escalations related to the product, pricing, errors, customer issues, etc.

- Disseminate communications of planned changes in strategy, goals, initiatives, etc.

- Help aligned sales reps meet and exceed individual goals

- Identify and focus on subset of aligned reps who under perform against goals

- Perform Phone & Chat audits (live and recorded), submit timely feedback and improvement action plan through an audit tool and in 1x1 Support weekly business operations review

Candidate Profile:

- Excellent English communication skills.

- Minimum 4 years of consumer sales experience, preferably across store, phone and chat sales

- Minimum 2 years of Sales lead experience

- Commitment to superior customer service and customer experience

- High degree of familiarity with inbound and outbound sales processes

- Proficient with Microsoft Excel & Google Sheets

- Comfortable with a fast paced sales environment

- Able to deal with ambiguity

- Attention to detail and Self-motivated