Head - Sales - Automobile

Job Designation/Field of Work: 1

Representative Tasks

- Representing the company and the brand as a whole, both internally and externally

- Developing and fostering positive relations with the employee and teams

- Developing and fostering positive relations with key figures in society, as well as representatives from associations

Sales

- Driving sales in the dealership

- Monitoring the profitable sale of new vehicles and accessories

- Establishing and fostering contacts with decision-makers and spokespeople, as well as approaching and advising VIPs and major customers

- Ensuring Mercedes-Benz sales standards are met 3 People Management

- Managing, promoting and motivating employees to guarantee a high quality of cooperation

- Ensuring a positive working atmosphere and the team's development

- Reaching target agreements with employees for whom he/she is directly responsible

- Planning personal development goals with employees for whom he/she is directly responsible, agreeing on suitable measures and ensuring they are carried through

Marketing

- Observing the regional automobile market and competitors- activities

- Evaluating social, cultural and political information to identify customer needs

- Ensuring the marketing database (customer purchasing behavior, target group analysis) contains relevant and up-to-date information

- Checking current offers from external service providers for marketing campaigns

Customer Satisfaction

- Observing the level of customer satisfaction in the individual units; identifying issues and potential improvements

- Ensuring effective complaints management in all departments and, if necessary, leading customer discussions to special cases

- Determining customer satisfaction goals, initiating measures and checking implementation thereof 6 Financial planning and Budgeting

- Drawing up the annual plan and annual goals for the sales department

- Defining target rate-of-return, quantity, sales and profit goals for sales

- Determining budgets for sales