Posted By

Dheeraj Walia

CEO at Steps

Last Login: 18 March 2025

1297

JOB VIEWS

386

APPLICATIONS

291

RECRUITER ACTIONS

See how you stand against competition

Pro

View Insights

Posted in

HR & IR

Job Code

1466668

Head - Sales & CX Training - NBFC/FinTech

caution
9 - 16 Years.Mumbai
Posted 5 months ago
Posted 5 months ago

Given below the position details with a Leading NBFC/Fintech Org.

Position - Head Training for Sales & CX(Customer Exp)

Location - Mumbai

Responsibilities:

- Strategy Development: Design and oversee the company's Sales & CX training strategy & to ensure that Sales & CX teams have the requisite skills to achieve their goals.

- Program Development: Create, refine, and manage comprehensive Sales & CX training & programs, both for new hires and for ongoing training of the existing Sales & CX team.

- Training Delivery: Facilitate Sales & CX training sessions, both in person and through e- learning platforms, ensuring high engagement and retention.

- Training Needs Analysis: Regularly evaluate Sales & CX team performance to identify gaps in knowledge or skills and develop training initiatives to address them.

- Content Creation: Develop training materials, including manuals, course content, workbooks, and multimedia visual aids.

- Sales & CX Collaboration: Work closely with the Sales & CX management team to understand their challenges and needs, ensuring alignment between training and business objectives.

- Feedback Loop: Implement mechanisms to collect feedback on training programs to continuously improve content and delivery methods.

- Metrics and Analytics: Implement and track key performance metrics to evaluate the effectiveness of Sales & CX training initiatives and their ROI.

- Technology Integration: Leverage modern training tools and software to enhance training delivery and tracking.

- Budget Management: Oversee the Sales & CX training budget, ensuring that resources are used efficiently.

Didn’t find the job appropriate? Report this Job

Posted By

Dheeraj Walia

CEO at Steps

Last Login: 18 March 2025

1297

JOB VIEWS

386

APPLICATIONS

291

RECRUITER ACTIONS

See how you stand against competition

Pro

View Insights

Posted in

HR & IR

Job Code

1466668

UPSKILL YOURSELF

My Learning Centre

Explore CoursesArrow
Apply on the go!

Download the iimjobs app to
apply for jobs anywhere, anytime

apple

Download on

App Store

playStore

Get it on

Google Play

appPromoQr

Scan to Download