Head - Rider Operations - Fresh Commerce

Key Responsibilities :

Revenue Growth & Management:

- Drive revenue growth by effectively managing gig partners.

- Ensure revenue quality by reducing fraud and enhancing efficiency and productivity.

Operational Excellence:

- Optimize cost, efficiency, and productivity of operations.

- Manage the delivery experience for gig workers and oversee channel partner relationships.

Workforce Development:

- Engage and motivate gig partners through tailored incentive/earning systems.

- Develop gig workforce via training programs and performance improvement plans (PIPs).

Strategy & On-Ground Involvement:

- Foster high motivation and engagement levels.

- Travel and actively participate in on-ground operations.

Key Skills and Competencies :

- Strong people management and leadership skills.

- Proficiency in designing and implementing incentive systems.

- Analytical thinking to assess performance metrics and fraud patterns.

- Excellent communication and relationship-building abilities.

- Training and development expertise to upskill off-role teams.

Qualifications :

- Degree in Business Administration, Management, or related fields

- 5+ years of experience in channel sales, team management, or a similar

- Proven track record of managing off-role employees and driving revenue growth.

- Familiarity with incentive structures, training methodologies, and fraud management processes.

Key Deliverables :

- Revenue growth targets achieved.

- Reduced fraud incidents and improved revenue quality.

- High-performing and motivated Bhuvanesh workforce.

- Cost-optimized incentive systems.

- Enhanced partner productivity through development initiatives.