Head - Retail Operations - ARC - CA

Role Head - Operations

Role objective Manage the backroom operations for the business

Grade : Education

Experience : Managing Retail Operations in a good retail assets financing organization

Reporting team structure : To build the team under him

Job Description :

- Complete data management, upload, ledgers, borrower details etc.

- Strong co-ordination with IT team

- Physical file & document management - movement, storage, retrieval etc.

- Compliances to the Process

- Co-ordination with accounts & Mid office

- Policy formulation

- Complaint management

- Customer service

- Generating MIS

- Bureau Resolutions

- Audits

- Risk Identification and mitigants

- Regulatory Reports

Skill Sets :

Functional Skills :

- Must have worked in the operations functions in a retail lending institution

- CA by qualification

- Should understand the accounting principles, borrower ledgers, banking rules and regulations related to retail assets

- Must have handled large teams

- Should be comfortable with technology

- Meticulous in working, record keeping

- Ability to think ahead and innovate for higher efficiencies

- Exposure to PSU banks way of working to be an added advantage

Soft skills :

- Team player

- Solution provider

- Willingness to learn new things

- Customer service approach for internal and external customers