Head - Retail Operations

Operations : 

- Maintains the stability and reputation of the store by complying with legal requirements.

- Maintains operations by initiating, coordinating and enforcing retail operational policies and procedures manual

- Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management

- Contributes to future development at strategic and operational level

- Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of retail operations

Sales : 

- Increase sales to maximize profitability while reducing costs through well managed operational controls

- Drive sales and retail improvements through analysis and support.

- Propose measures to improve operational performance

- Ongoing review of sales results versus targets and budget

Staff : 

- Ensures store operations requirements are fulfilled to include scheduling, assigning employees, follow up on work results

- Maintains store staff by assisting in recruitment, selection, orientation and training.

- Maintains store staff results by coaching, counselling, disciplining, planning, monitoring and appraising job results.

- Protects staff by providing safe and clean environment.

- Commercial communication to all staff.

- Develop the sales staff and support areas to optimize sales and profits.

- Create and develop a coaching culture as well as promoting an environment that promotes diversity.

- Lead the store team to deliver a profitable business.

- Ensure staff have a high level of customer awareness and product knowledge.

- Liaise with Training Department to develop and manage the company's sales and product training programmes

Merchandise : 

- Formulates pricing policies by reviewing merchandise activities, determining additional sales promotion, authorization stock clearance and studying trends.

- Market merchandise by studying advertising, sales promotions, display plans, analysing operating and financial statements for profitability ratios.

- Secures merchandise by implementing security systems and measures.

- Set the highest international merchandise standards

- Liaise with Buying department to ensure range and stock levels are consistent with business requirements.

Financial:
 
- Achieve financial objectives by preparing budgets, scheduling expenditure, analyzing variances and initiating corrective actions

- Maximise sales and profitibility for the company

- Set monthly targets, monthly and annual budgets

- Update forecast results

- With closely with COO to provide quality retail information

Customers: 

- Identifies current and future requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

- Protects customers by providing safe and clean environment

- Take account of customers needs and shopping habits and competitor activity

- Use a range of internal and external information data to initiate business changes and create a customer focused culture

Marketing: 

- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Knowledge : 

- Maintains a professional and technical knowledge by attending exhibitions, workshops, reviewing professional publications, establishing personal networks, participating in professional groups