Head - Retail

Job Purpose : As Head of Retail, you are responsible for overall success of all the Retail outlets within the Centre, which includes meeting your financial and service targets. You are responsible for maintaining standards - including all Health & Safety practices and procedures, maximising margin potential and identifying and implementing new products and service offers, whilst maintaining the highest level of service

Duties and Responsibilities :

- You are responsible for maintaining all financial aspects within the department

- All Departmental Weekly Paperwork

- All Monthly Departmental Paperwork

- Liaise with Finance Manager to produce workable rolling forecasts and Budgets

- Provide cost & sales analysis on all retail stock offering

- Leverage your departmental labour

- Maintain your departmental KPI's

- Cash handling and cash reconciliation

- Stock Control: You are responsible for minimising stock levels within the department, along with monitoring of all departmental stock which includes but is not limited to:

- Producing Accurate Monthly Departmental Stock Reports, including maintaining CBL brand standards and accurate and best cost practice of all stock

- Daily management of all goods-in and consumption levels against reports

- Maintain accurate cost and sales information

- As Head of Retail, it is your responsibility to create an enjoyable customer experience which exceeds customary standards and service levels

- Seamless customer journey through training, developing and leading by example

- Maintain brand standards within presentation and service

- Identify and implement improved service practices and procedures

- Identify and maintain rolling stock, to ensure offer is always fresh and appealing

- Identify strand brand products

- Maintain accurate client data-base information

- Liaise with Finance Manager for all web based product orders

- Implement and maintain all in-house retail displays

- Implement cyclical displays to support all in-house promotions and events

- You are responsible for liaising with Marketing and Sales to initiate and implement promotions and events within the Centre

- Liaise with Marketing & Sales for promotional requirements

- Liaise with Marketing & Sales to create promotional offers

- Assist with the development of annual In-house promotion calendar within the retail remit

- Assist with the development of marketing collateral to support in-house promotions

- Maintain an overall 95% client satisfaction rating for all team members