Head - Quality & Process Improvement - Conglomerate

Head - Quality and Process Improvement (Top Conglomerate)

Job Description - Dynamic and results-oriented leader to join our Senior Leadership Team as the Head of Service Quality and Business Transformation. In this critical role, you will be responsible for developing and implementing a comprehensive strategy to elevate the service quality and drive significant business transformation across the entire conglomerate.

Client Details: The client is a Top Conglomerate in the Indian market

Description:

- Lead the development and execution of a strategic roadmap for service quality improvement, aligned with the overall business objectives.

- Champion a culture of continuous improvement by implementing Lean Six Sigma methodologies and best practices across the organization.

- Oversee all aspects of service quality, including customer experience management, service level agreements (SLAs), and complaint resolution.

- Identify and lead strategic business transformation initiatives aimed at optimizing processes, enhancing efficiency, and reducing costs.

- Leverage data analytics to identify areas for improvement and measure the success of implemented initiatives.

- Collaborate effectively with senior leadership across all business units to ensure alignment and successful implementation of transformation programs.

- Build and lead a high-performing team of service quality and transformation professionals.

- Stay abreast of industry trends and best practices in service quality management and business transformation.

Profile:

- Minimum 15+ years of experience in service quality management and/or business transformation with a proven track record of success in complex organizations.

- Black Belt Certification in Lean Six Sigma or a similar methodology is mandatory.

- Strong understanding of Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology.

- Experience in leading and implementing large-scale transformation initiatives.

- Excellent analytical and problem-solving skills with the ability to identify root causes and develop data-driven solutions.

- Strong communication, interpersonal, and leadership skills with the ability to influence and inspire others.

- Proven ability to build strong relationships and collaborate effectively with stakeholders at all levels.

- Deep understanding of customer experience management principles.

- Experience working in a fast-paced, results-oriented environment.

Job Offer:

- Opportunity to make a significant impact on a leading conglomerate.

- Work in a dynamic and collaborative environment.

- Be a critical part of the senior leadership team shaping the future of the company.

- Continuous learning and development opportunities.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Shubham Kathuria on +91 124 452 5406. The Apply Button will redirect you to website. Please apply there as well.