Head - Quality - Pharma/Chemical/Paper Industry

Accountabilities Key Performance Indicators:

- Reduced cycle time, which resulted in an increase in production or savings As per Management approval

- Drive quality initiatives and high standards across the organization in order to ensure low rejection rates and build the brand image as a high-quality supplier in the minds of the customers. Reduced rate of errors, which resulted in an increase of production Zero Faults

- Eliminated backlog of complaints 100% Customer Satisfaction Index

- Conduct analysis to identify whether any customer complaint is due to in-house manufacturing or due to supplier issues through interaction with different departments and send the action plan to resolve the complaint of the customer. Drive quality improvement projects based on customer complaints along with other functions to reduce the customer complaints Zero Complaints

- To develop the suppliers as per the expectations of the company thus ensuring high quality of supplies in order to reduce the material-related defects. Work with suppliers to improve quality of raw materials. Timely vendor visit and review of their processes and quality standards being followed - Supplier Audit Once in a quarter

- Drive shop floor quality improvement initiatives by creating plans for annual initiatives to ensure an improvement in the overall production quality and a reduction As per standard

- Corrective Action Preventive Action (CAPA) to eliminate non-conformities As per standard

- Improved documentation and control As per standard

- To drive innovative methods to ensure the quality-oriented culture across the organization in alignment with the organizations growth vision. Established training programme for all departments for quality assurance during production at all the steps from raw material receipt to the finished product Monthly plan adherence.

Priyanka Kumari