Head - Quality - FMCG

Head of Quality - Job Description :

Role Holder will be responsible for the establishment of quality standards and operating procedures for products and processes to ensure product reliability, consistency, and safety. S/he will also develop and implement an audit procedure to ensure that the quality SOP's are being followed at each location Further, he/she will be responsible for developing training programs to train plant personnel in the various elements of a quality tool-box and provide subject matter expertise to the plants to address major quality issues.

KEY RESPONSIBILITIES :

- Role holder will lead, develop, ensure implementation of the QMS, processes and SOP in the existing and newly acquired Business Units.

- Establish quality and reliability standards by studying industry benchmarks and the requirements of customers

- Continuous review of the existing SOPs to ensure quality excellence

- Be the main customer-facing contact for the company with key customers in presenting the company's quality program and addressing issues raised in customer quality audits

- Evaluates production operations from a strategic level to ensure that they are capable of consistently producing products that meet quality, integrity, functionality, and other specifications and requirements.

- Collaborates with management and senior resources across production departments and roles to draft acceptable quality standards.

- Assist the SBUsto develop methodologies to prevent non-conformances, customer complaints, concession and rework and to develop corrective and preventative actions within required timeframe

- Actively develop tools to measure the cost of quality and assist SBUs in developing programs to reduce thesecostsincluding through the reduction of in-house scrap and waste, rejects and customer returns.

- Explore low-cost automation techniques to assess and monitor quality levels while reducing manual sampling/testing including automated vision and inspection systems

- Develop quality KPIs and improvement targets for the company and individual SBUs and report progress to senior management and the board

- Drive thenecessary culture change to ensure that all parts and functions of the company are customer focused.

- Be the subject mattr expert to assist SBU s develop a common quality tool-box including TQM, 5-Why, brainstorming, fish-boning, SPC, 6-sigma, DOE and other such quality improvement techniques

- Develop and maintain strong relationships with internal (Sales,Commercial,Opex,Plant Unit Heads) and external stakeholders.

- Recommend solutions without compromising quality or service while optimizing cost.

Skills and Attributes:

- Proven leadership and management skills with the ability to optimize team performance and development

- Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers

- Strong and confident negotiator with the ability to negotiate at all levels

- Excellent communication, interpersonal and influencing skills

- Excellent analytical and problem-solving abilities

- Results orientated with ability to plan and deliver against project deadlines

- Commercially and financially astute with experience of managing budgets

- Technical mindset

- An appreciation of and an ability to positively resolve issues arising from different cultures

Qualifications and Experience Levels:

- Bachelor's degree (or higher) in Quality Management or Engineering with 15 Years' experience.

- Appropriate qualification in quality management and understanding of quality control procedures and relevant legal standards

- Subject matter expertise in quality techniques such as SPC (Statistical process control), Design of Experiments (DOE), and 6-Sigma.

- Knowledge of ISO quality standards and experience performing quality product safety audits

- Experience of operating and influencing at a strategic level in visioning and developing Quality Management Systems for large manufacturing organizations.

- Technical aptitude to quickly learn the technical processes and equipment utilized in plastic processing

- Certification in quality techniques e.g., Black belt in Six Sigma, Lean, TPM/TQM certification