Company: Micro Finance Institution   Location: Kolkata   Role: Head of Quality & Business Excellence   Product Knowledge: Unsecured lending (both, group & individual) for a micro finance institution as well as other unsecured lending for an NBFC.   Key responsibilities   - Contributes to the development of new tools/methodologies that improve productivity capabilities within the company.  - Plays an active role in the application of business analysis tools to solve business problems.  - Effectively defines problem statements & root causes and can coach others.  - Leads small to medium size workshops (in root cause analysis and solution generation)  - Independently leads work streams and small to mid-sized quality improvement projects; this requires a good understanding of types of costs and their behavior, i.e., fixed v/s variable costs and cost benefit analysis.  - Builds personal rapport with junior and mid-level client executives in the context of a process that needs improvement.  - Develops reporting and tracking mechanisms to capture productivity benefits achieved.  - Effectively deploys primary data collection tools such as surveys, structured interviews, Voice of Customer techniques such as Critical To Quality Tree, Kano analysis, etc.  - Develops and maintains project plans and alerts the leadership to risks.  Qualification, experience, skills   - Overall 12-15 years - experience, including implementing quality processes in the field, ideally in services sector (Preference is on BFSI sector)  - At least 5 years - experience in business process re-engineering, using process improvement techniques such as lean Six Sigma, ideally in services.  - Master Black Belt / Black Belt Certified   - Excellent Project Management skills (Preference PMP certified)  - Strong Leadership Skills to handle quality improvement team and drive Quality and business excellence Projects

Kolkata

Head - Quality & Business Excellence - Micro Finance Institution 

Head - Quality & Business Excellence - Micro Finance Institution  ,Job Description for Head - Quality & Business Excellence - Micro Finance Institution  in Kairos Consulting India in  Kolkata for (12-15) years of experience. Apply Now!

Job Description for Head - Quality & Business Excellence - Micro Finance Institution  in Kairos Consulting India in  Kolkata for (12-15) years of experience. Apply Now!